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Customer Service

Shipping & Delivery
Shiipping is free for orders over Euro 140 or Euro 200, depending the destination.
We ship orders to more than 70 countries around the world. You can check your country's shipping availability, cost and delivery time  to Shipping and delivery section.
Returns & Replacements
If for any reason you are not satisfied with your purchase please notify us within 14 days, we will be glad to replace it or arrange a refund. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. 
Please email us to sales@gofishome.com before sending your perchase back, we just need to know your order's number and whether you want a refund or to change it for another size.
It is the customer's responsibility to send the item(s) safely back to us. Please obtain a proof of postage from the Post Office when you send a return to us. Also please insure the parcel for loss or damage. We will not be held responsible for returns lost or damaged in transit.
We normally process returns within 3 business days of arriving at our premises. However, please allow up to 7 business days during peak times. Once your return has been accepted you will receive a confirmation e-mail.
Credit Card Refunds: Credit Card companies vary in the time they take to restore the credit back to your account. It could take up to 7 business days to receive back your funds from the day you received the refund confirmation e-mail.
PayPal Refunds: Your refund will be visible in your account within 48 hours of receiving the refund confirmation e-mail. To transfer funds to a separate account, please contact PayPal directly
Payments
We use the latest security coding system SSL (Secure Sockets Layer), to ensure that fraud is eliminated. Once you enter your card's number, expiry date and name, these details are automatically coded by your machine before being sent over the web. As a further security your details only go to our bank's secure server and are never passed on to us or stored on our computer system.
Viewing Orders
You can easily view your order by entering order's number and your email to our "orders and returns" section or to "my account" section.
Updating Account Information
To update any of your account information just click to "my account" section. You can edit any information that you want.